Many payment issues start before checkout. If a store has missing policies, copied policy text, hidden contact details or unclear refund rules, customers and payment partners have less reason to trust the transaction. The Merchant Policy Checker helps merchants clean up the foundation.
Policies to review
- Refund and return policy written for the actual product
- Shipping or digital delivery policy with realistic timeframes
- Terms of service that match the business model
- Privacy policy and contact information visible from every page
- Subscription, preorder or cancellation rules when relevant
Use policies to support payment conversion
Clear policies help buyers understand the purchase and help support teams answer questions quickly. When you connect EcomTrade24 Pay, these same policy signals support a cleaner hosted checkout and better recovery workflow for failed sessions.
Next diagnostic step
Build the full payment picture in 3 minutes.
Turn this guide into a payment setup
Use the scanner to find missing trust signals, then create a Hosted Checkout or Payment Link as a backup path for failed customers.